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Remote IT support, without the travel
Get help with everyday computer issues wherever you are in Quebec or Canada, when your equipment allows remote assistance.
What we can investigate remotely
Software and setup
Help with compatible installations, settings and updates.
Email and peripherals
Setup of email and connected devices, depending on your environment.
When remote support is not enough
A power failure, damaged screen or faulty component may require physical intervention. A working connection and your consent are needed for a remote session.
Prepare for your session without sharing secrets
Note the error message, affected software and when the issue occurs. Check that the computer starts and has a connection. If remote control is appropriate, instructions and permission are agreed with you. Remain available for actions that must be performed on your device; never send a password in your request.
Remote support starts at $40/h CAD
5-hour and 10-hour banks and the Essential plan offer additional options. Applicable taxes are extra.
Compare all four optionsHow this service is organized
Remote support- 01
Describe the error
- 02
Check the connection
- 03
Authorize the session
- 04
Review the actions taken
A LITTLE MORE CLARITY
Your questions, answered
Do I need to install software?
Depending on the method, a support tool may be needed. We explain the steps and request your permission.
Is it available across Canada?
Remote requests can come from Quebec and across Canada, subject to compatibility and availability.
Remote support